Zenoti provides a number of templates that you can customize and send automated messages via email or text messages (SMS) to guests when points are added, redeemed, about to expire etc.
The following are the notification templates that are available for loyalty points:
Loyalty points accrued: Notify guests when loyalty points are accrued through either a regular or tiered loyalty program.
Loyalty points redeemed: Notify guests when loyalty points are redeemed either a regular or tiered loyalty program.
Loyalty points expiry reminder: Notify guests when loyalty points are near the expiry date in a tiered loyalty program
Loyalty points tier enrollment: Notify guests when they are enrolled into a tier.
Loyalty points tier upgrade: Notify guests when they are upgraded to a higher tier.
Loyalty points balance statement: Send periodic loyalty points balance statements to guests.