The Custom Service Time feature in Zenoti allows you to assign the time that an individual employee will take to perform certain services within a segment.
This is useful in cases where one employee can perform a segment service faster than the others. For example, Hair Coloring as a service has three segments: hair wash, blow dry, and color application. Each of these segments has the service time defined as 30 minutes, 15 minutes, and 45 minutes respectively. If an employee can perform the service of color application in 30 minutes instead of the defined 45 minutes, you can change the service segment time for this particular employee.
To set up a custom time for services with segments, perform the following steps:
1. At the center level, click the Employee icon.
2. Navigate to Employees > Employees > click the name of the employee for whom you want to set up custom service time.
3. Click the Services tab.
4. Click the Services list.
5. Go to the service with segments for which you want to set up custom time.
6. Click Edit.
The Service Segments pop-up is displayed.
7. From the Emp Service Time list, select the new time for a service.
8. Click Save.
Note: You can change the service time only for those services for which the processing time is set to 'No'.
Those services that are set to 'Yes', have a standard processing time and cannot be changed. For example, if the drying of a face pack takes 15 minutes, you cannot change the time as it is not dependent on the employee.