There are several possible reasons why an email/text message was not delivered.
Following are some common scenarios and troubleshooting tips.
Navigate to Admin > Organization > Settings and ensure Activate email and Active text message fields are selected.
Navigate to Admin > Organization > Email/Texts and ensure the Issue Create template is turned On in the EMAIL/TEXTS tab.
Verify that there are enough email and text (SMS) credits in the center to send notifications.
You can view your available credits in the right panel at the organization/center level. If you do not have enough credits, contact Support to purchase additional credits.
Check for the following in the Employee Profile:
- Receive Transactional Emails and Receive Transactional Text
Messages (SMS) check boxes are selected.
- Verify if the employee has a valid phone number/email address.