You can configure Zenoti such that employees earn commission on performing a service based on the revenue they generate in a given pay period.
Important: You can view this setting only if the setting Commission type (all items) for item level definition is set to Revenue from Admin > Org > Settings > Employee section settings.
Zenoti first considers the configurations at the item level (in this case, the service level). If there are no commission-related configurations at the item (service) level, then Zenoti looks at the employee and job levels for commission-related configurations and then awards commissions accordingly.
Read:
Employee Commissions - Levels of Configuration and Impacts
Configure Service Commissions at the Service Level
Important: In Zenoti, revenue for a service is price paid for a service excluding taxes and tips. Read: Sales, Collection, and Revenue in Zenoti
This article covers the following sections:
Before You Begin
Configuring Service Commissions based on a percentage of revenue
Worked Example and Impact on Employee Reports
Before You Begin
Ensure that the employee has the appropriate job (Therapist) and can perform the service. Read: Create Jobs
Ensure the invoice is closed. Read: Employee Commissions - Before You Begin
Ensure the option Revenue is selected for the setting Commission type (all items) for item level definition from Admin > Org > Settings > Employee section settings.
To configure service commissions based on a percentage of revenue:
Ensure that you are at the Organization level.
Click Admin > Resources > Services.
Click Add.
The Create Service page appears. The commission-related settings appear in the General tab.In the General tab, for Commissions option, select Yes.
For Commission Adjustment, specify a number in percentage.
Example: If you specify 50% here, it means employees will get half the amount of commission. Similarly, if you specify 100%, it means employees will get the full amount, and 200% means, employees will get double the amount of commission.For Commission Type, select percentage of revenue
Enter the percentage of revenue you wish to give as commission.
Example: If you specify 10 here, it means employees earn 10% as commission on revenue earned for the given service. This also assumes you have specified 100% in the Commission Adjustment field. Note: In Zenoti, revenue for a service is price paid for a service excluding taxes and tips. Read: Sales, Collection, and Revenue in Zenoti[Optional] Enter a percentage for Support Staff Gratuity (an enforced tip included in the invoice and given to staff who assist in the discharge of a service).
Click Next.
The Price tab opens.Enter price details such as sales price and any taxes that may apply to the service.
[Optional] Enter or select details for Products, Resources, Custom, Catalog, Variants, Related, and Add-Ons.
Click Finish.
Worked Example and Impact on Employee Reports
Consider the following:
Cost of service: $650
Service tax: $130
GST: $130
Service charge: $32
Tips: $65
Commission Adjustment: 100%
Total revenue earned: $877
Commission is percentage of revenue: 10%
Commission earned by employee on performing the service for one guest: $65
Note: In Zenoti, revenue for a service is price paid for a service excluding taxes and tips. Price of the service is $650. 10% of $650 is $65.
If this is the scenario, the Employee Payroll Summary Report, Employee Payroll Details Report, and Employee Commissions Report display details of this commission.
Best Practise: To view all the columns of the report, always export these reports - the UI shows fewer columns.
Tip: To view accurate commission-related figures, always generate the Employee Payroll Summary Report first and then generate the Employee Commission Report.
Read:
Configure Service Commissions at the Individual Employee Level
Configure Service Commissions at the Job Level