You will need Add and Edit permissions for Issues enabled for a role to either create or update an issue.

To enable permissions for creating or updating issues:

  1. At the organization level, click the Admin icon.

  2. Navigate to Organization > Security Roles.

  3. Select the role for which you want to enable the permissions.

  4. Click Permissions.

  5. Expand the Loyalty Manager section.

  6. Locate Issues and enable the following:

    1. Add: Allows you to create issues and add notes.

    2. Edit: Allows you to modify the status of the issue.

See Also

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