Permissions Required to Create or Update an Issue

You will need Add and Edit permissions for Issues enabled for a role to either create or update an issue.

To enable permissions for creating or updating issues:

1. At the Organization level, navigate to Admin > Organization > Security Roles > Role
   Name > Permissions Tab > Loyalty Manager > Issues.

2. Ensure that you have the following permissions enabled:

• Add: Allows you to create issues and add notes.

• Edit: Allows you to modify the status of the issue.

See Also

• Issue Tracking 

• Create an Issue Manually 

• Automatic Issue Creation 

• Identifying an issue created automatically 

• Modify an Issue  

• Notifications and Alerts for Issues