You will need Add and Edit permissions for Issues enabled for a role to either create or update an issue.
To enable permissions for creating or updating issues:
At the organization level, click the Admin icon.
Navigate to Organization > Security Roles.
Select the role for which you want to enable the permissions.
Click Permissions.
Expand the Loyalty Manager section.
Locate Issues and enable the following:
Add: Allows you to create issues and add notes.
Edit: Allows you to modify the status of the issue.