You can partially or fully refund the membership price of a one-time membership as well as one or more payments of a recurring membership.
Below are the important details pertaining to refunding memberships:
- Which Payment types are allowed: you can refund by cash, credit card, gift card, checks or a combination of these. Alternatively, you can refund using prepaid cards.
- What happens to the accrued membership benefits: Memberships that are fully refunded have all the membership benefits revoked. If you process a partial refund, the membership credits are reduced accordingly, but the service credits and the discounts remain unchanged.
- What happens to remaining payments: Zenoti gives you an option to close the membership or stop all recurring payments when you process a refund. If you do so, the membership goes into Closed status. However, if you do not close the membership, it remains active, with all the next payment dates remaining intact.
Note: If you are using integrated payment processing or Automatic Clearing House (ACH) payments, remember the following points:
- You can refund through a credit card only if the guest has used a credit card for the payment.
- You can refund through ACH payment only if the guest made an ACH payment.
- You can refund up to the maximum amount that the guest paid through a credit card or an ACH payment.
- You can refund credit card or ACH payments in the form of cash or prepaid cards.
Important: You can only refund active memberships. If the membership is in the Closed or Cancelled status, you have to first reinstate the membership before you can refund.