From the guest profile, you can view the history of all the gift cards purchased and received by the guest. You can also edit the expiration date and balance of a gift card from this page.
To access the gift card purchased/received history, follow these steps:
1. Navigate to the guest profile and click the Gift Cards tab.
The guest profile includes the following gift card related fields:
Invoice No: Click the hyperlink to view the gift card purchase invoice details.
Receipt No: The receipt number generated on the purchase of the gift card.
Code: The gift card number. The card number is typically a code associated with the gift card. The front desk or guest can use this code to redeem a gift card, check the balance, or view other gift card details.
Expiration date: Displays the gift card expiry date. If the expiry is “Never Expires”, it implies that the gift card was sold without an expiry.
Note: This field is editable. However, the expiry date cannot be edited for cards that do not expire (“Never Expires”) and for one time use cards.Price: This field displays the price of the gift card. Price is the amount for which the gift card was sold to the guest (excluding taxes, if any).
Card Value: This field displays the value of the gift card sold. This will be of a higher amount if the value and price are different.
Balance: This field shows the existing card balance. It displays the current balance based on the value of the card.
Center: Displays the center name where the gift card was purchased.
Status: The status of the invoice (Open or Closed).
Notes: Displays the notes entered pertaining to the gift card at the time of sale in the POS.
Services: Displays the services associated to the gift card purchase. This is applicable for Service gift cards only.