In this article:
Basic troubleshooting (Zenoti Web)
Unable to log in using PIN? (Zenoti Web)
Other troubleshooting tips: (Zenoti Web)
If you are unable to log in to Zenoti, you will see this message:
If you are unable to log in to Zenoti Web and see a screen like the one above, check whether:
You are using the correct URL to access Zenoti.
You are using the correct username and password.
The username and password entered must match the details entered in your employee profile.
Note: Your administrator or owner has access to this information from Center level > Employee > Employees > Employee > Click the name of the employee to view the profile. Admins and owners can reset the employee password from the employee profile. See the following screenshot.
Tip: Troubleshoot login issues for employees as an owner or administrator
Forgot password? (Zenoti Web)
If you do not remember your password:
Click the Forgot Password? link.
Enter your email address and click Send Reset Instructions.
Zenoti sends the reset password instructions to your mail address.
Click the link you get in your mail to reset your password.
Enter your New Password and then re-enter it in Confirm Password.
Zenoti confirms that your password has been updated successfully.
You can log in to Zenoti using the login link in the message. See the following screenshot.
Unable to Log in using PIN?
A PIN is valid until a new PIN is generated (irrespective of where it is generated from and by whom). As a best practice, if you have trouble logging in, you must check your email and use the PIN in the latest email to log back into Zenoti.
Note: Your business must have enabled the PIN log in option for you to be able to use a PIN to log in instead of the regular username and password.
Unable to Log in to Zenoti Mobile App (ZMA)?
If you're not able to log in to Zenoti Mobile (ZMA), see blank screens, or if your screen is buffering, try these troubleshooting tips:
Uninstall the app, then reinstall it. Try logging in again. It should work.
Note: You may not have the latest version of the app installed - this trick normally works.
Reach out to your owner/manager to check your geofence settings - you may not have the permissions to log into ZMA outside of geofence.
Change password on Zenoti Mobile Application (ZMA)
If you are an employee and use the Zenoti mobile app, you can change your password for your Zenoti Mobile application.
Check for system authentication
Check whether Zenoti is checking for system authentication.
Clear cache memory in your browser
Clear the cache memory in your browser. For example, if you're using Google Chrome, go to Settings, select Privacy and security, click Clear browsing data, select checkboxes for cache and cookies, and click Clear data.
Troubleshooting tips for Owners or Administrators when Employees Report Login Issues
If you are an owner or an administrator and an employee reports login issues, try these troubleshooting tips.
Also, learn how to unlock an employee profile (Zenoti Web)