At the end of each month, accountants can use this report to view the amount the business was charged and penalized for disputed transactions.
Steps to generate the report:
Click the Reports icon.
Select the desired filters.
Invoice on which the payment was made
Receipt after closing the invoice
Guest who raised the dispute
Date on which the invoice was created
Date on which the dispute was received from the guest’s bank or the card-issuing authority
Amount on the invoice that is in dispute
Reason for the dispute
Amount Charged back
Amount charged to the business and credited to the card holder's account for the disputed transaction
This amount is returned to the business's account if the dispute is won.
If the business lost the dispute, you can see $15.0 charged by the card network to the business as a penalty. Otherwise, you will see a zero in this column.
Status of the dispute
Warning_Needs Response: Submit information
Needs Response: Respond to the dispute
Under Review: Evidence is submitted and it is under verification
Won: Evidence is verified and the business won the dispute
Lost: Evidence is verified and the business lost the dispute
Note: A fee of $15.0 is penalized to the business for the wrong evidence and the chargeback amount is also deducted from the business's account.
Withdrawn: Guest withdrew the dispute
Last Updated Date
Date on which the status of the dispute was last updated
Date by which the center must respond to the dispute either by submitting evidence or by accepting the dispute
If you fail to do so, you will not be able to submit evidence and make your case. Essentially you will lose the dispute.
Click Submit Evidence and enter information to make a case that the payment is valid. Learn more about submitting evidence.