There are several possible reasons why the recipient did not receive an intended email/text message. Below mentioned are some common scenarios and troubleshooting tips:

  • The email could have been delivered to the guest's Spam folder instead of the Inbox. Guide the guest to check the Spam folder.

  • Verify that the email address entered for the recipient is valid.

  • Verify that there are enough email and text (SMS) credits in the center to send notifications. You can view your available credits in the right panel at the organization/center level. Contact Support if you wish to add credits.

  • Ensure that the organization has turned on the email/SMS text template for Gift Card POS. Read: Customizing the Email Template for Gift Card POS.

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