Review the ​Zenoti Hardware requirements​​ and ensure the PC and Internet meet the required specifications for your salon operations to run smoothly:

  1. What should I do if my PC does not meet the required CPU Mark score of 5000?
    If your PC does not meet the CPU Mark score of 5000, it means that your daily Zenoti operations may run slower. This can affect the efficiency of your daily operations.
    ​Solution​​: Zenoti recommends you upgrade your CPU to meet the required score.

  2. What should I do if my internet speed does not meet the minimum or recommended requirements?
    If your internet speed is not at the required pace, you may experience session timeouts, unresponsive payments, or slow performance of Zenoti.
    ​Solution​​: Ensure your internet connection meets the following requirements:

    • Minimum: Download - 5 MBPS. Upload - 1 MBPS

    • Recommended: Download - 10-20 MBPS. Upload - 4-8 MBPS.

  3. What should I do if my RAM does not meet the minimum requirement of 4GB?
    RAM allows your PC to function properly and manages multi-tasking. Lower RAM will result in slower performance.
    Solution​​: Zenoti recommends: 6 GB RAM (for centers managing 100 - 200 appointments per day) or 8-16 GB RAM (for centers managing 200+ appointments per day) for optimal performance.

  4. Which OS version should I use for optimal performance?

    • PC: Windows 10 or above

    • Mac: Mac OS 10.14 or above.

  5. Which printer or cash drawer should I use?
    Zenoti has a list of ​recommended printers​​. You can use any one of the recommended printers.
    Things to remember:

    • Bluetooth printers are required for Zenoti Mobile only.

    • Use the wired printers for Zenoti Web.

    • If a printer is not available, you can use a digital receipt.

    • Zenoti does not require a specific cash drawer. It is compatible with most of the cash drawers that are available in the market.

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