Zenoti allows you to calculate wait times in two ways - by employee clock-in time or by employee schedule.
Follow these steps to configure this setting:
At the center level, click the Admin icon and navigate to Organization > Centers.
Go to Settings and expand Admin Queue.
Next to Employee Availability Source, select the desired option:
Clocked-in availability - Calculate wait time based on employee clock-in times. This setting may lead to drastic changes in wait times.
Scheduled availability - Calculate wait time based on employee schedules for the day. This setting will give more stable wait times.
Note: You will see this setting only when you enable the Reschedule queue based on resource availability setting.
Service-1 has a duration of 60 minutes. You scheduled Stylist-1 from 8 AM to 2 PM and Stylist-2 from 8:30 AM to 2:30 PM. At 8 AM, you have three guests in the queue and only Stylist-1 checked in.
When Clock-in availability selected: Zenoti will show wait times for Guest-1, Guest-2, and Guest-3 as 0 min, 60 min, and 120 min, respectively. If Stylist-2 clocks in at 8:30 AM, then the wait time for Guest-2 reduces from 30 min to 0 min and the wait time for Guest-3 reduces from 90 min to 30 min.
When Scheduled availability selected: Zenoti will show wait times for Guest-1, Guest-2, and Guest-3 as 0 min, 30 min, and 60 min, respectively. When Stylist-2 clocks in at 8:30 AM, the wait times will not change.