1. At the center level, click the ​Admin​​ icon.

  2. Navigate to Organization > ​Centers​.

  3. Click the ​Settings tab and expand ​Appointment Book​​.

  4. Locate ​Operate Appointment Book in Queue Mode​​ and select the check box.

    A new settings category, ​Admin Queue​​, appears.

  5. If you want to customize other settings, refer to the table below.

  6. Click ​Save.​

Setting

Description

​Enforce therapist authorization

Select the check box to allow your employees to authenticate the start of service by entering an authentication code. To use this setting, you need to ​enable the passcode for your employees​​.

​Assign therapist based on idle time

​Select the check box to assign providers to your guests based on provider idle time. If disabled, the provider is assigned based on their utilization.

​Appointment and Queue View Slide

​Select the check box to enable a drop-down for you to select between ​Appointment View​ and the ​Queue View.

​Button Label for No Show

​Enter the text that you want to appear on the ​No Show​​ button as the button label. You can use a maximum text of 13 characters.

If your guest books a service, does not show up and is also not reachable, you will mark the services for such guests as ​No Show​​.

If your business uses another name for ​No Show​​, such as Not Available, Left, or Guest Left, you can enter that text over here.

​Show Room Association on Admin Queue

Select the check box to show the room associated with the service on the appointment block of the Queue.

Show Available Therapists in Admin Queue


Select the check box to show the available therapists to your front desk. The list appears when you click the arrow on the Admin page. You can track the utilization of the checked-in providers and manage their block-out times.

Note: Only the providers for whom the catalog is enabled, the schedule is created for the day, and who are checked in, are shown in this list.

Show preferred time in Queue

Select the check box to select a preferred time to take the services.

Minimum Guest Wait Time


Configure the minimum guest wait time that will be displayed when the service time exceeds the specified time.

Reschedule queue based on resource availability


Select the check box to assign resources based on availability to manage guest visits efficiently.

Enable automatic purge of No Show guests from queue

a) Walk-in purge guest timer limit (in min)

b) Online check-in and guest in store timer limit (in min)

c) Online check-in and guest not in store timer limit (in min)


d) Bypass purge timer limit (in min)




Select the check box to configure a timer that automatically removes No Show guests from queue after a set wait time for the following scenarios.

a) Enter the timer limit for the scenario where a guest walks into the store and checks in.


b) Enter the timer limit for the scenario where a guest is added to the queue online and has checked in at the kiosk in the store.


c) Enter the timer limit for the scenario where a guest is added to the queue online but has not checked in at the kiosk in the store.


d) Enter the timer limit for the scenario where a guest is running late but informs the front desk and requests not to be removed from the queue.


Note: You can use the​​ Bypass purge​​ option only once. When you click Bypass purge, the timer is extended by the preset duration.

For example, if ​Bypass purge timer limit​ is set to 60 minutes, when you click ​Bypass purge​​, the time is extended by 60 minutes.

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