If your business has enabled two-factor authentication (2FA) using an authenticator app, you must identify yourself twice to access Zenoti.

Note: The following are one-time actions.

  1. On your phone, download a two-step verification app such as Google Authenticator, Microsoft Authenticator, or Authy.

  2. When you try to log into Zenoti Web for the first time with 2FA, you enter your login credentials, scan the QR code that appears with the authentication app, and enter a 6-digit verification code generated by the authenticator app back into Zenoti Web.

    Zenoti confirms that you have logged in successfully and shows a Recovery code.

  3. Copy the Recovery code and store it for future reference.

    Tip: If you lose access to your device, you can use the Recovery code instead of the 6-digit verification code to log into Zenoti.

    The Recovery code is valid until one of the following happens:

    o You reset the authenticator app by clicking Reset under My Dashboard > My Profile > Profile details > Third Party Authenticator.

    o Your admin resets the authenticator app by clicking Reset Authentication in the employee profile.

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