Front-desk staff and center managers can use this report to view the guests whose cards either do not have the physical address added or it is invalid. They can notify these guests to add the address on Webstore and also check the status of the last sent email.
Steps to generate the report:
Click the Reports icon.
Select the desired filters.
Center to which the guest belongs.
The full name of the guest.
The email address of the guest.
The brand name of the guest’s card that is saved in Zenoti.
The last 4 digits of the guest’s saved card.
Last Transaction Date
The last transaction date of the guest’s card on Zenoti.
Last Transaction Status
The status of the guest’s last transaction on Zenoti.
Whether address of the guests is available or not.
No: Guest address details are unavailable.
Yes: Guest address details are available.
Is the Address valid?
Whether the address of the guest is valid or not.
No: Guest address details are invalid.
Yes: Guest address details are valid.
Notify guests to add the address on Webstore
Note: Ensure that your business has configured the Request address for saved card email/text template.
For guests with a No in the Address Availability column, select the corresponding column.
Click Email Guests.
On the Email Preview dialog box, click Send Now.