Front-desk staff and center managers can use this report to view the guests whose cards either do not have the physical address added or it is invalid. They can notify these guests to add the address on Webstore and also check the status of the last sent email.

Steps to generate the report:

  1. Click the ​Reports​​ icon.

  2. ​​Search and open the report.​​

  3. Select the desired filters.

  4. Click ​Refresh​​.

Column Descriptions

Name

Description

Center Name

Center to which the guest belongs.

Guest Name

The full name of the guest.

Guest Email

The email address of the guest.

Card Brand

The brand name of the guest’s card that is saved in Zenoti.

Card Ending

The last 4 digits of the guest’s saved card.

Last Transaction Date

The last transaction date of the guest’s card on Zenoti.

Last Transaction Status

The status of the guest’s last transaction on Zenoti.

Address Availability

Whether address of the guests is available or not.

No​​: Guest address details are unavailable.

Yes​​: Guest address details are available.

Is the Address valid?

Whether the address of the guest is valid or not.

No​​: Guest address details are invalid.

Yes​​: Guest address details are valid.

Notify guests to add the address on Webstore

Note: Ensure that your business has configured the ​Request address for saved card email/text​​ template.

  1. For guests with a ​No ​​in the ​Address Availability​​ column, select the corresponding column.

  2. Click ​Email Guests​​.

  3. On the ​Email Preview dialog​ box, click ​Send Now​​.

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