The Request Address for Saved Card email/text template allows your business to collect addresses from the guests whose cards are saved in Zenoti.

​This template contains a link to the Webstore, where the guests can update their address details.

​Prerequisite​​: To use this feature, your organization must enable the Zenoti Webstore.

  1. At the organization level, click the Admin icon.

  2. Navigate to ​​Organizations​ > ​Organization​ > ​Email/Texts​​.

  3. Locate ​Request Address for Saved Card​ and click ​Edit​​.

  4. Configure the following:

    1. Switch on the email setting.

    2. Switch on the text setting.

    3. Select the appropriate language.

    4. In the ​Email ​​section, enter the following details:

      1. ​Subject​​: Enter the subject for the email.
        For example, Request your address details.

      2. ​Plain Text​​: Enter the body of the email using the available macros. (Refer to the Available Macros section for further details).

      3. ​HTML​​: Preview the body of the email in HTML. You can also format the content of the email accordingly. After you configure the template, you can click ​Send Test Mail​​ to preview the output of the content.

  5. In the ​Text Message ​​section, enter the following details:

    1. ​Text Message​​: Enter the body of the text message using the available macros. (Refer to lower section of the article for available macros).​Note​​: Texts with more than 160 characters will require two or more SMS credits. After configuring the text message, you click ​Send Test Message​​ to preview the output.

  6. Click ​Save​​.

Available Macros

  • [AVSLink]: This link redirects the guests to the Webstore. Here the guests enter their address details.

  • [Last4CardDigit]: The last four digits of the guest’s card that requires an address update.

  • [CenterAddress]: The street address of the center.

  • [CenterState]: The state of the guest's base center.

  • [LastName]: The last name of the guest.

  • [CenterZip]: The zip code of the center.

  • [FirstName]: The first name of the guest.

  • [Name]: The guest's name, this is mostly the first name followed by last name.

  • [OrgName]: The name of the organization.

  • [UserName]: The username of the guest, corresponding to the ​Username ​​field in the guest profile.

  • [CenterCity]: The city of the guest's base center.

  • [CenterCountry]: The country of the guest's base center.

  • [CenterPhone]: The phone number of the guest’s base center.

  • [CenterPhone2]: The alternative phone number of the guest’s base center.

  • [CenterAddlData1]: The additional data of the center.

  • [DownloadLink]: Redirects to the Customer Mobile Application (CMA) allowing the guest to download the CMA application.
    For example - Depending on the guest's device, the link redirects to the App Store (iOS) or Playstore (Android) to download the Customer Mobile Application.

  • [CenterE-mail]: The email address of the guest’s base center.

  • [MailUnscubscribeLink]: The link to unsubscribe from email notifications.

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