Address Verification Service or AVS allows businesses to minimize the risk of fraudulent activities on Card-Not-Present (CNP) transactions such as online payments or Point of Sale payments.

During a Card-Not-Present transaction, the front-desk staff is prompted to collect the guest's address to proceed with the payment. If the address is correct, the agreed ​interchange fees​​ are applied.

If the address is invalid or if the address is missing, the transaction is treated as AVS non-compliant, and a higher processing fee is charged to your business by Zenoti.

To avoid higher transaction costs, we recommend you take the following steps:

  1. Enable AVS check for Zenoti Payments

  2. Configure email/text template for requesting guest's address

  3. Check AVS Details for Saved Cards report and collect missing addresses from the guests.

Frequently Asked Questions (FAQs) on AVS

Things to remember

  • To avoid higher AVS downgrade fees, ensure correct address details of the guest are collected by the front-desk staff when saving a new card in Zenoti or when collecting payment for a saved card that does not have an address.

  • Incorrect address details may result in a declined transaction.

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