You can configure waitlist alerts for different scenarios at the organization level and center level.

Organization level:

  1. At the organization level, click the Admin icon and go to Organization> Organizations.

  2. Click Settings tab and expand Appointment Book.

  3. Locate Show waitlist alert.

  4. Choose when your front-desk staff should get waitlist alerts:

    • Only when appointment is cancelled, deleted or no show

    • When any change made to appointment in waitlist

  5. Click Save.

Center level:

  1. At the center level, click the Admin icon and go to Organization> Centers.

  2. Click Settings tab and expand Appointment Book.

  3. Locate Show waitlist alerts.

  4. Choose when your front-desk staff should get waitlist alerts:

    • Use organization default settings

    • Only when appointment is cancelled, deleted or no show

    • When any change made to appointment in waitlist

  5. Click Save.

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