The front-desk staff can manually remove loyalty points from the guest profile. There are three different ways to remove loyalty points for the following scenarios:

  • Points with no expiry

  • Points with expiry

  • Points with combinational expiry

Before you begin:

At the organization level, click the Admin icon and navigate to Organization > Security Roles > Permissions > Guest Manager > Enable Add Loyalty Points.

1. Go to the guest's profile.

2. Navigate to the Points tab.

3. Click Add/Remove Loyalty Points.

The Add/Remove Loyalty Points window opens.

4. From the No. of points drop-down list, select Remove and enter the number of loyalty points to reduce.

5. Select an Expiry Date depending on the following scenarios:

Scenario

Method

Points with no expiry

To remove points with no expiry, do not select an expiry date and continue with the next steps.

Points with expiry

To remove points with expiry, select an expiry date and continue with the next steps.

Points with combinational expiry

To remove multiple points with combinational expiry dates, then you can, remove points with expiry first and then remove points with no expiry.

Note: If the criteria to remove loyalty points (as shown in the table above) does not match then the following alert shows up:

6. Select Reason, add a Comment, and click OK.

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