This automation notifies your application whenever the following Feedback events occur:

  • Feedback Started

Check the API documentation for the guest feedback event.

Sample Response Object – Feedback Started (Feedback V2)

{
"organization_id": "3E2D70EA-4CFF-410E-A834-86B352E43BC8",
"center_id": "34F7B069-1BCE-4F24-B9B2-F58EBBF768F0",
"user_id": "F89EED2C-C8C1-4556-AAB5-EA1F3479FF3D",
"version": 2,
"appointment_group_id": "9AD21C96-CFCF-433B-9690-0D5C7D645BE1",
"rating_value": 3,
"guest_feedback_tags": [
{
"id": 1,
"name": "ambience"
},
{
"id": 2,
"name": "check-in"
},
{
"id": 3,
"name": "check-out"
},
{
"id": 4,
"name": "cleanliness"
},
{
"id": 5,
"name": "safety standards"
}
],
"comments": "feedback",
"source": 0
}

Sample Response Object – Feedback Started (Feedback V1)

{
"organization_id": "3E2D70EA-4CFF-410E-A834-86B352E43BC8",
"center_id": "34F7B069-1BCE-4F24-B9B2-F58EBBF768F0",
"user_id": "F89EED2C-C8C1-4556-AAB5-EA1F3479FF3D",
"version": 1,
"appointment_group_id": "9AD21C96-CFCF-433B-9690-0D5C7D645BE1",
"rating_value": {
"service": 3,
"therapist": 5,
"ambience": 1,
"cleanliness": 2
},
"comments": "feedback",
"source": 0,
"recommendation": true,
"share_feedback": true
}

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