You may not be able to apply membership benefits to an invoice due to various scenarios and settings related to sale price, membership statuses, membership settings, and service expiry.
Note: Membership benefits include service credits, discounts, credit amount, credit conversion, and special member pricing.
As a front-desk operator, check for the following.
Can benefits be applied?
Items with zero sale price.
Yes, you can apply service discounts.
Service expiry date
Service expiry date is in the past.
No, service credits are not applicable