Reprocessing is a feature that lets Zenoti dynamically assign resources based on availability to manage guest visits efficiently.

Actions that trigger reprocessing:

  • Appointment creation

  • Appointment no-show

  • Appointment start

  • Appointment complete

  • Employee check-in

  • Employee checkout

Note: In addition, the system performs reprocessing every five minutes. Front desk staff can manually reprocess Queue by clicking refresh on the top-right corner of the Queue-Admin page.

Reprocess behavior based on employee selection:

  • Guest selects Any employee while making an appointment: Both employee and start time changes based on availability at the time of reprocessing.

For instance, Susan walks into the store for a foot massage. She doesn’t indicate any preference for an employee. Bella, the only employee working, is already serving another guest. Therefore, Susan is added to the queue to await her turn. However, when another employee clocks in, the queue is reprocessed, and Susan is assigned to the new employee and will receive her foot massage more quickly.

  • Guest selects Any female or Any male therapist while making an appointment:

If the guest requested a female therapist while booking a service, only employees of the selected gender will be assigned to the appointment on reprocessing. The start time varies depending on what slots are available with female therapists.

  • Guest selects a specific time while making an appointment: Start time remains constant. But if the appointments prior to this appointment were not completed in time, then the start time will be reprocessed.

For instance, Katie walks into the store for a haircut and requests an appointment for 4pm. The front desk staff selects Any therapist and Katie is added to the queue. However, when the only available therapist is serving another guest who requests an additional service, the queue is reprocessed, and Katie's start time is changed to 4.30pm.

  • Guest selects a specific employee while making an appointment:

If the guest requested a specific therapist while booking a service, the therapist remains constant during reprocessing, but the start time varies depending on the therapist’s availability.

To configure Reschedule Queue Based on Resource Availability:

1. At the center level, click the Admin icon.

2. Navigate to Centers > Settings > Admin Queue.

3. Locate the Reschedule Queue Based on Resource Availability setting.

4. To enable the setting, select the Reschedule Queue Based on Resource Availability checkbox.

5. Click Save.

Important: Reprocessing works only for appointments created from In-store kiosk, Online kiosk, Queue Booking wizard, and does not work for appointments created from Appointment book, POS, Webstore, CMA or Mobile POS.

Did this answer your question?