Businesses can have multiple domains to send business emails to guests. Labeling the domain with a simple and easy-to-remember name, really helps guests identify the sender of the email.

Important: For marketing, transactional, and OTP emails, Zenoti will check the configuration first at the center level, if there's no configuration at the center level, then it checks for configuration at the organizational level, and if there's no configuration even at the organizational level, then these emails are sent from the default sender name and sender email: noreply@zenoti.com.

Prerequisites

Ensure that,

  • Your organization has created the required domains and registered the DNS records.

  • Your organization allows centers to configure sender names and sender emails. If not, reach out to your head office.

To configure sender name and sender email at the center level

You can choose to configure one email address for all emails: marketing, transactional, and OTP emails. Alternatively, you can configure separate email addresses for marketing, transactional, and OTP emails.

  1. At the center level, click the Admin icon and navigate to Organization> Centers.

  2. Click the Customize outgoing email addresses link.

The Domain Verification window opens.

4. Choose if you want to retain the configurations made at the organizational level or if you want to configure it yourself.

  • Select Use Organization Data and do the following:
    a. View the sender names and sender emails from where you want to send the marketing, transactional, and OTP emails.
    b. Click Use Organization Data.
    The organizational level configurations will be considered and center-level configurations are deleted (if there are any).

  • Alternatively, select Customize Data and choose if you want to configure only one sender name and sender email for all emails or a different sender name and sender email one for marketing, for transactional, and for OTP.

    a. Select one of the following:

    - Use Default Data
    To send emails from a single email address, enter the following details and click Save.
    -- Default Email
    -- Display name for Default Email
    Note: When you choose to retain default data, the customized data is deleted.

    - Customize Data
    To send emails from a separate email address, enter the following details and click Save:
    -- Email for marketing emails
    -- Display name for marketing emails
    -- Email for transactional emails
    -- Display name for transactional emails
    -- Email for OTP emails
    -- Display name for OTP emails

Note: When you choose to customize data, the default data is deleted.

Related articles

Did this answer your question?