1. At the organization level, click the Admin icon and navigate to Organization > Organizations.

  2. Click the Email/Texts tab.

  3. Expand Memberships and Packages.

  4. Click Edit next to Packages Scheduled Payment Failed.
    The template opens.

  5. Configure the following templates:

    • Packages Scheduled Payment Failed (Email)
      - Switch on the Email toggle to activate the email template.

    - Select the languages in which you want to send the notification.
    - To send an email copy (Cc), click Add to include recipients by username, employee role, or email.

    Note: For recipients added by role, all employees mapped to the role in the guest's base center receive the email notification.

    - Edit the Subject field and use the available macros if required.
    - Use the available macros to customize the content for plain text and HTML emails.

    Tip: Click Full Screen in the editor to edit the text in full-screen mode. Depending on the recipient's browser, the email is delivered as plain text (no formatting and images) or HTML text (includes images, links, and formatting).
    - Click Send Test Email to send a test email and to view how the test email appears to your guest.

    Note: In the test email, macros will appear as is and will not be expanded.
    For example, if you have used the [FirstName] macro in the email text such as 'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does not show the actual first name of the receiver.

    - Click Save.

  • Packages Scheduled Payment Failed (SMS)
    - Switch on the Text toggle to activate the text template.

    - Select the languages in which you want to send the notification.
    - Click Add to include recipients by their username, employee role, or phone number
    Note: For recipients added by role, all employees mapped to the role in the guest's base center receive the message.
    - Use the available macros to customize text messages.
    Important: Messages with more than 160 alphanumeric characters require two or more text (SMS) credits. Messages with one or more Unicode characters (international/multilingual text characters) require one text credit for every 70 characters.
    - Click Send Test Message to send a test notification and view how the test message appears to your guest.

    Note: In the test message, macros will appear as is and will not be expanded. For example, if you have used the [FirstName] macro in the SMS text such as 'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does not show actual first name of the receiver.

    - Click Save.

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