The front-desk staff can manually reduce loyalty balance by adding negative points.
Zenoti's Appointment Book visual refresh is available across the Guest Profile tabs and the Booking Wizard.
Update guest’s preferred language from the Guest profile (General tab > Preferences).
Apply or remove a discount campaign at an item level when the campaign is applicable to all the items in an invoice.
Post value of cancelled memberships based on value model
You can now view all membership waivers in the Membership Waived Collection v2 report. The report comes with filters that let you slice your data to give you a true picture of waivers at your centers or organization. For instance, you can filter the report to view only those waivers where service credits were awarded, or those where service credits were not awarded.
Links from the Guest name, Membership name, and Invoice number columns let you dive deeper into the numbers.
A new report, Memberships Reduced Usage Report, gives details of guests who have not redeemed any benefits from their memberships in the last few days.
Businesses can restrict access to service providers or other employees from viewing guest details in the Appointment Book and Zenoti Mobile.
Businesses can enable permission that allows service providers to collect payments and close invoices for their appointments.
Export price list of services associated with a center.
Note: This enhancement is available after March 16, 2022.
Access all reports from the Reports tab on the main ribbon. This is done for better accessibility and to avoid confusion.
Note: Employee payroll reports continue to be under the Employee module tab.
Capture guests’ attention with campaigns in preferred languages that are enabled at the organization level. This helps your business increase brand value.
Control access of managers to employees’ job-related information using a new permission (Permissions tab > Employee manager > Job Information permission).
Plus (+) symbol is allowed in category names to allow service names in category names.
New email/text template, Packages Scheduled Payment Failed, to alert guests about scheduled package payment collection failures. Learn more
Special character ‘/’ is allowed in package names
For example, Laser Pigmentation Removal 1/4 Legs Qty 6
Customize domain name of outgoing business emails at organization and center levels. Learn more
Zenoti identifies the payment methods used in your Shopify-enabled e-commerce website. From this release, we support Klarna payment method. So, payments via Klarna are mapped to Zenoti payment types and you can identify such transactions. Learn more
Businesses can set a default tax group that will apply to all retail products sold at a center. To this end, we have introduced the Default tax group for retail products in the drop-down list on each Manage Center page. Additionally, we’ve added the Select Default Tax Group and Remove Tax Group options in bulk edit mode.
Search parameters are retained for Packages, Products, and Services searches. Also, from the details page, you can navigate back to the search results.
To strengthen user security and to be compliant with OWASP (Open Web Application Security Project) regulations, business owners must configure settings for employee passwords.
With this release, we are introducing new settings to ensure compliance with employee password policies. You can configure these settings for your business from the organization level.
Employee Profile fields: Earlier vs Now – What has changed?
Earlier, when employees had trouble logging into Zenoti, you could access the employee profile, update the password from the Login Info section, and then share the updated password with the employee to help them log back in.
Now, as an administrator or manager, you can no longer update the password from the Login Info section of the employee profile. Instead, you must use the new Update Password button.
Note: Administrators or owners can access the Login Activity v2 report to view login related details for employees such as Account Lock Status, Password Last Updated Date, and number of Successful or Failed Login Attempts.
Control whether you want to allow overlapping pay periods using an organization-level setting (Admin > Organization > Organizations > Settings > Employee > Enable overlapping pay periods).
If your organization does not use Fitness, you will no longer see the link Switch to classic payroll report from the Employee Payroll report page. Fitness customers will continue to see this link to switch to the classic payroll report.
Does your business have a huge inventory and you want to audit only some products? You can now enable partial audit (cycle count) for selected products. Learn more
Note: This is a beta feature.
From this release, Zenoti supports ADP RUN integration that allows you to process and transmit your employee's payroll information from Zenoti to ADP RUN on a request basis. This allows you to process your entire payroll on ADP RUN which is more robust and quicker. Learn more
Online Booking/ Webstore
Your organization can now opt for request-based bookings or continue with direct bookings. If you wish to modify appointments before confirmation, choose request-based bookings as this promotes better calendar control.
Guests can now choose:
A specific service (or multiple services)
Suitable time slots
A specific therapist or any therapist
Your front-desk staff can confirm, modify, or decline requests. Guests receive notifications when front-desk staff confirms or declines their requests. Learn more
On the membership details page, additional information regarding active members, sale count and dates, and creation date is displayed.
Center managers or sales managers can view the Guest profile directly from the Create Opportunity page.
Call center agents can add guests to Opportunities across centers from the organization level even if the organization-level setting, Search for guests across centers (Organization option) is selected.
Businesses can now migrate card information from their earlier payment processor to Zenoti Payments.
Group By option is available on more columns in v2 Reports: Tips, Attendance, Gift cards, and Packages.
Total footers are added in the Attendance v2 report and Gift cards v2 report.
Card Types column is added in the Collections v2 and Accounting Summary reports.
New report, Login Activity v2 Report now available; helps business owners get a snapshot of the login activity of employees.
Webhooks and APIs
Zenoti Webhooks: Generally, webhooks are automated messages sent from one app to another app when something happens or when an event is triggered. This is how the bank account balance is updated as soon as someone makes a purchase on an e-commerce website. The e-commerce website and the bank communicate with each other using webhooks. With this release, we are introducing webhooks that will allow you to automate tasks for events such as employee creation, membership creation, guest deletion and others. Learn more.
And there's so much more! Go ahead, click the icons to explore!