When you access the Benchmarks Dashboard, it opens in the Overview tab by default.

Note: Each metric has a score range of 1-5 based on the percentage and the average score is calculated based on the weightage (0- 30%, 31% - 75%, 76% - 100%, 100% - 125%, > 125%).

This tab provides the following insights:

Metric

Description

Business Performance Index

Indicates the overall business performance index when evaluated against all metrics, with other businesses in the cohort, for the selected time period.

Breakdown

Indicates various indexes of your business and the industry.

Rating over time

Trend of the Business Performance Index score over time, in the selected time period.

Sales

Trend of your Sales index over time, in the selected time period.

Guest Loyalty

Trend of your Guest Loyalty index over time, in the selected time period.

Guest Engagement

Trend of your Guest Engagement index over time, in the selected time period.

Digital Adoption

Trend of your Digital Adoption index over time, in the selected time period.

Employee Engagement

Trend of your Employee Engagement index over time, in the selected time period.

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