Note: This notification (email/text) is used when you enable employee password policies for your business.

To configure email/text notifications for two-factor authentication

  1. At the organizational level, click the Admin icon.

  2. Go to Organization > Organizations.

  3. On the Manage Organization page, click the Email/Texts tab.

  4. Scroll down to the Employee section.

  5. Click Edit next to Two Factor Authentication.

6. On the Edit page, configure the following templates:

· Two Factor Authentication – Email
Note:
The Two Factor Authentication email template is switched ON by default.

  • If you do not want automated mails to go out to employees based on this template, ensure that the following settings are OFF under Employee Password Policies.

    • Two-factor authentication with email verification code

    • Two-factor authentication with text verification code

  • Select the languages in which you want to send the notification.

  • Edit the Subject field and use the available macros <link>

  • Use the available macros to customize the content for plain text and HTML emails.
    Tip: Click Full Screen in the editor to edit the text in full-screen mode.
    Depending on the recipient's browser, the email is delivered as plain text (no formatting and images) or HTML text (includes images, links, and formatting).
    Click Send Test Email and add a valid email address to send a test email and to view how the test email will appear to your employee.

    Note: In the test email, macros will appear as is and will not be expanded.
    For example, if you have used [FirstName] macro in the email text such as
    'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does not show the actual first name of the receiver.

7. Click Save.

8. Two Factor Authentication - Text
- Select the languages in which you want to send the notification.
- Use the available macros (explained in the next section) to customize text messages.
Important: Messages with more than 160 alphanumeric characters require two or more text (SMS) credits. Messages with one or more unicode characters (international/multilingual text characters) require one text credit for every 70 characters.
- Click Send Test Message and enter a valid phone number to send a test notification and view how the test message appears to your employee.
Note: In the test message, macros will appear as is and will not be
expanded. For example, if you have used [FirstName] macro in the text
such as 'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does not show the actual first name of the receiver.

9. Click Save.


Related articles

  • Macros in the Two Factor Authentication Notification

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