Businesses use Zenoti to send campaigns, messages, and notifications to their customers. To prevent abusive use of this messaging platform, Zenoti ensures that messages comply with laws, guidelines, and standards of the communications industry.
Zenoti restricts businesses from sending the following type of messages; any entity violating the law is subjected to serious action, irrespective of receiving consent from recipients:
Cannabis and CBD (cannabidiol) messages - regardless of whether or not the messages explicitly contain cannabis terms, images, or links to cannabis websites
Prescription medication that cannot be sold over-the-counter
Offers for alcohol, firearms, gambling, tobacco, or other adult content
Message sent to recipients who are younger than the legal age of consent based on where the recipients are located
Fraudulent messages, harassment, hate speech, abusive, or exploitative content
Any malicious content such as malware and viruses are not allowed
Illegal, harmful, unwanted, inappropriate, objectionable, misinformation that poses a threat to the public
Intentionally misspelling words or adding non-standard opt-out phrases in their messaging.
Sending messages across many phone numbers or emails with the intent or effect of evading abuse detection and prevention mechanisms. This is called Snowshoeing.
Sending any of the restricted messages (mentioned in the Messaging Guidelines section).