Zenoti Business Payments allows you to pay and collect cross-center settlements (a benefit issued at one center is redeemed at another center) For example, businesses may allow sale of memberships and gift cards at a center and redemption at any center.

With Zenoti Business Payments, businesses can easily pay dues to other centers and also reconcile such transactions.

Important: Ensure you enable Financial Lock for your business, as this freezes the Cross-center settlement amount and the data cannot be changed after a specified number of days.

To set up the cross-center settlement account for your business

  1. At the organization level, click the Admin icon.

  2. Navigate to Payments > Account Setup.

  3. For Cross Center Collections, click Start Now.

  4. The Bank Account Setup page appears.

  5. Click Add Bank Account.
    The Bank Account Details section opens.

  6. Enter the following details:

    • Bank account owner name
      Note: Enter the name of the actual bank account owner. Do not enter the name of the center manager or owner. If you are using the same bank account for cross center settlements, ensure you also add the exact name.

    • Account number

    • ABA routing number

    • Bank name

    • Address:

      • Country

      • Address line 1

      • Address line 2

      • City

      • Zip code

      • State

  7. Click Continue.
    After you add the bank account details, Zenoti will debit a random amount ranging between 30.00 cents to $1.00 as a test transaction. This transaction may take 2 days to complete.
    The Cross Center Rules Setup page opens.

  8. Click Preferences.


    The Select Preference for Settlement dialog box opens.

  9. Select any one of the following options:

    • Monthly: Select this option to receive the cross-center payments on a monthly-basis.

    • Weekly: Select this option and specify a day of week to receive cross-center payments on a weekly-basis.
      Note: If at any time you change the preference from Monthly to Weekly, or vice-versa, you must first ensure all the batches are processed and completed. Otherwise, this may result in processing delays.

  10. Click Proceed.
    The Add Values page opens.

  11. Enter the Fees(%) values for Membership, Package, Gift Card, Prepaid Card, and Loyalty.

  12. Click Continue.
    The details are saved and the status of the account is Submitted.
    Zenoti will now debit a random amount ranging between 30.00 cents to $1.00 as a test transaction. This transaction may take 2 days to complete.
    After the test transaction is initiated, the status of the account will change from Submitted to Verification Pending. You will also see the Verify button on the configuration page.

  13. Click the Verify button and enter the exact amount that is debited from your account. If the amount you enter matches the debit, status of the account will change from Verification Pending to Active.
    You have successfully set up the Cross Center Settlement account and completed the verification.

Below is a list of all the possible account statuses and their corresponding actions:

Status

Description

Action

Submitted

This status appears after the account details are submitted, but bank account debit is not yet initiated.

No action required.

Verification Pending

This status appears after the bank account debit is initiated.

Click the Verify button and enter the exact amount that is debited from your account.

Active

This status appears after a successful verification of the account.

No action required.

Error

This status appears for scenarios such as duplicate account, routing number mismatches, or incorrect details.

Delete the bank account and add the account again with correct information.

Failed**

This status appears when the bank debit fails.

No action required.

**This status is very rare, and does not appear commonly.

See Also

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