Some businesses may want to manually update or zero-out gift card balances. For instance, in the case of fraud. Front-desk staff can manually update the value of the gift card.
To update gift card balance
1. Open Appointment Book.
2. Search for the guest.
3. Click View Profile.
4. Go to the Gift Cards tab.
5. Locate the gift card for which you want to update the balance.
6. In the Balance column, click the balance amount.
The Update gift card balance dialog box opens.
It shows you the total gift card value and the existing balance.
7. In the New Balance field, enter the updated balance amount.
8. Add a comment.
9. Click OK.
The gift card balance is updated.