When a student cancels an appointment, the business charges a cancellation fee to compensate the instructor for the lost seat. However, it is not wise to charge the same cancellation fee for all students in some cases.

Many businesses use a tiered cancellation fee model to charge students based on the time left for the class. The tiered cancellation model is enabled by a setting in the Fitness module, that allows businesses to choose the late cancel tier to be used for calculating the cancellation fees.

With late cancel tiers, you can set up multiple tiers of late fee. For example:

If a student cancels a class...

Then they will be charged...

2 hours before the class start time

$30 as the cancellation fee

8 hours before the class start time

$15 as the cancellation fee

24 hours before the class start time

$5 as the cancellation fee

To set late cancellation tiers for a class

  1. At the organization level, click the Fitness icon.

  2. Navigate to Cancellation Fee Profile > Create Profile.

  3. Enter a name for the cancellation profile.

  4. In the Rule Name box, enter a name for the rule.

  5. Select from the following:

    1. Percentage of class price – Enter the percentage of the price you want to set as the cancellation price. For example 50%

    2. Flat amount – Enter the amount that you want to set as the cancellation price. For example $30

  6. In the Apply cancellation fee if the customer cancels less than __ hours before the class box, enter the number of hours left for the class to begin, for which you want to charge cancellation fees for example, 2 hours.

  7. To add more rules, click Click to add more rules.

  8. Repeat steps 3 to step 7.

  9. Click Save.

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