Consumer Mobile App allows your business to have an omnichannel presence. It allows your guests to book an appointment, buy products, gift cards, and packages conveniently from their mobile devices.

Consumer Mobile App (CMA V3) elevates your guest experience, simplifies user flows and gives you branding options to match your business requirements.

Guests can view all the services, check available time slots and select a provider of their choice. After the booking, they can make a payment online or choose to enable Auto-pay.

The CMA V3 comes with the following features:

  • Advanced branding and customization options, such as:

    • A customizable header section, quick link section, spotlight section, and announcement banners.

    • Improved and customizable guest onboarding screen with an image carousel

  • Modern and consistent customer experience features, such as:

    • A single home screen with a bottom navigation bar that consists of home button, services, shop, and account.

    • A dedicated section for center selection.

    • Support for dark mode.

  • Ability to update assets without app publishing.

  • Streamlined user workflows.

  • Complete parity with CMA V2, such as:

    • Zenoti Go

    • Appointment booking

    • Social login

    • Referral program

  • New features, such as:

    • Gift card sales

Prerequisites

  • You must enable CMA for your organization by contacting your Zenoti Customer Success Manager.

  • You must have an account set up in the Google Playstore and the Apple App Store.

After you enable the CMA for your organization, you can do the following:

  1. Setup the basic configurations in Zenoti

  2. Configure the template for the CMA

  3. Configure the Guest Notifications of the CMA

After you customize and publish the app, your guests can do the following on the CMA:

  • View Services and Centers

  • Book an Appointment

  • Add the appointments to Google Calendar

  • Reschedule Appointments

  • Cancel an Appointment

  • Self-Check In

  • Save Card Details

  • Specify Tips for the Services

  • Auto-pay for the Services

  • Provide Feedback on Services

  • View the Guest Profile

  • View Upcoming and Past Appointments

  • Purchase Gift Cards

  • Quick Book and Rebook the Services

See Also

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