Language preference can be set at three different levels:

  • User level (in the guest profile)

  • Center level

  • Organization level

When Zenoti triggers a transactional notification, the order in which the language preference is selected is as follows,

User level > Center level > Organization level

  1. User level
    Zenoti sends transactional notifications in the languages set at the user level.
    If there are no active templates in these languages, then Zenoti checks for templates in the languages set at the center level.

  2. Center level
    Zenoti sends transactional notifications in the languages set at the center level.
    If there are no active templates in these languages, then Zenoti checks for templates in languages set at the organization level.

  3. Organization level
    Lastly, if there's no template active in user-preferred or center-preferred languages, then Zenoti sends transactional notifications in the language set at the organization level.

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