Language preference can be set at three different levels:

  • User level (in the guest profile)

  • Center level

  • Organization level

When Zenoti triggers a transactional notification or a campaign, the order in which the language preference is selected is as follows,

image
  1. User level
    Zenoti sends a transactional notification or campaign in the languages set in the guest profile.
    If there are no active templates in these languages, then Zenoti checks for templates in the languages set at the center level.

  2. Center level
    Zenoti sends the transactional notification or campaign in the languages set at the center level.
    If there are no active templates in these languages, then Zenoti checks for templates in languages set at the organization level.

  3. Organization level
    Lastly, if there's no template active in user-preferred or center-preferred languages, then Zenoti sends the transactional notification or campaign in the language set at the organization level.

Important: If there's no template defined, Zenoti will send the notification in English with the default content. However, for campaigns, if there's no content defined, the campaign will not be sent.

Example

Let's consider some common scenarios where different languages are enabled at the user level, center level, and organization level. Note that, if there is no notification template enabled for any language, Zenoti will send notifications in the default language, English.

Guest Profile

Center Level

Organization Level

Template defined for

Notification is sent in

French-Canadian

French-Canadian

French-Canadian

French-Canadian, Spanish - Latin American

French-Canadian

French-Canadian

French-Canadian

Spanish - Latin American

French-Canadian

French-Canadian

French-Canadian

Spanish - Latin American

French-Canadian

Spanish - Latin American

Spanish - Latin American

Spanish - Latin American

French-Canadian

French-Canadian

English, Spanish - Latin American

Spanish - Latin American

Not set

French-Canadian, Spanish - Latin American

French-Canadian

Spanish - Latin American

Spanish - Latin American

Not set

Not set

French-Canadian

Spanish - Latin American

English

Not set

Not set

Not set

No language template defined

English

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