In Zenoti, the transactional templates are available at the organization level on the Email/Texts tab and on the Points tab. Also, there's a transactional template for abandoned carts in Smart Marketing (at the organizational level).

Businesses can choose different languages in which they want to send these notifications.

  • Email/Texts
    At the organizational level, navigate to the Email/Texts tab and open a transaction template, for example, Appointment Cancellation.

  • Loyalty Points
    At the organizational level, navigate to the Points tab and switch on the Loyalty Points Statement toggle. You can see the Edit loyalty points statement template link. Click the link to open the template.

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  • Smart Marketing

    At the organization level, navigate to Marketing > Campaigns > Smart Marketing. Click Settings and switch on the Enable Automated Abandoned Checkouts toggle. You can see the Edit template link. Click the link to open the template.

See Also

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