In Zenoti, the transactional templates are available at the organization level on the Email/Texts tab and on the Points tab. Also, there's a transactional template for abandoned carts in Smart Marketing (at the organizational level).

Businesses can choose different languages in which they want to send these notifications.

  • Email/Texts
    At the organization level, click the Admin icon and navigate to Organization > Organizations > Email/Texts tab and open a transaction template, for example, Appointment Cancellation.

  • Loyalty Points
    At the organization level, click the Admin icon and navigate to Organization > Organizations > Points tab and switch on the Loyalty Points Statement toggle. You can see the Edit loyalty points statement template link. Click the link to open the template.

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  • Smart Marketing

    At the organization level, click the Marketing icon and navigate to Campaigns > Smart Marketing. Click Settings and switch on the Enable Automated Abandoned Checkouts toggle. You can see the Edit template link. Click the link to open the template.

See Also

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