Last Updated: 25-Oct-2021

SOHAM INC. and its group entities d/b/a Zenoti (“Zenoti”) is committed to protecting your privacy. Throughout this notice, the terms “we”, “us”, “our” or “ours” refer to Zenoti. And the terms “you”, “your” or “yours” refer to YOU (as the Data Subject). Subscriber refers to any customer or business that uses or subscribes to any Zenoti software or services, including but not limited to Subscriber’s employees, advisors, contractors, agents, consultants, or others acting on behalf of the Subscriber. Guest refers to our Subscriber’s customer.

Cookies are small files that are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user.

This Cookie Notice explains how Zenoti uses cookies and/or other tracking mechanisms on our webstore.

When Subscriber(s)/merchants use our platform to power their online stores, we place the following cookies for visitors of their stores:

Necessary cookies

Necessary cookies are crucial for the basic functions of the website and the website will not work in its intended way without them.

Cookie Provider

Cookie Name

Purpose

Validity

Zenoti

Zenoti_Browser_Context

Set By Zenoti to track Browser context

10 years

Zenoti

MMSRequestContext

Set By Zenoti to track Organization context

Session

Zenoti

MMSContext

Set By Zenoti to track Organization context

Session

Zenoti

last_seen

Set By Zenoti to track last access time

1 month

Zenoti

LastAccessedTime

Set By Zenoti to track last access time

Session

Local storage

Each local storage item is prefixed with the <Client_Id>, which is the name of the client that is mapped in Zenoti.

Cookie(Local Storage) Provider

Cookie(Local Storage) Name

Purpose

Validity

Zenoti

<Client_Id>_payment_redirect

After successful redirection from payment page to which page user should be redirected

Forever

Zenoti

<Client_Id>_previous_route

It will help to know from which screen user reached to user profile (it can be deals, services, memberships, or gift card)

Forever

Zenoti

<Client_Id>_ClickOnBookNowTimeStamp

Current UTC time when the user clicked the Book Now button

Forever

Zenoti

<Client_Id>_from_GC_Checkout

In the gift card flow, we use this item to take visitors to the confirmation screen after successful payment

Forever

Zenoti

<Client_Id>_is_processing_payment

To set the payment processing state as True, generally used for 3 payment providers (Freedom Pay, eGHL and Adyen)

Forever

Zenoti

<Client_Id>_processing_payment_invoiceId

Contains invoice ID of the transaction, generally used for 3 payment providers (Freedom Pay, eGHL and Adyen)

Forever

Zenoti

<Client_Id>_urlParams

It will have all the query params which are part of the URL, generally used for 3 payment providers (Freedom Pay, eGHL and Adyen)

Forever

Zenoti

<Client_Id>_confirmBookingParams

Confirmation payload for the appointment, generally used for 3 payment providers (Freedom Pay, eGHL and Adyen)

Forever

Zenoti

<Client_Id>_reservationId

Stores reservation ID for the appointment generally used for 3 payment providers (Freedom Pay, eGHL and Adyen)

Forever

Zenoti

<Client_Id>_selectedDeals

All the selected services in deals, generally used for the 3 payment providers (Freedom Pay, eGHL and iDeal)

Forever

Zenoti

<Client_Id>_sales_id

We will store the current selected membership or series package ID, generally used for 3 payment processors (Freedom Pay, eGHL and iDeal) as there is a redirection

Forever

Zenoti

<Client_Id>_smartUrl

Used for deep linking services if URL has service ID or invoice ID it will include query params or else it will not have query params

Forever

Zenoti

<Client_Id>_sessionId

Used to store Session ID, we retrieve this data from tblwebsessions

Forever

Zenoti

<Client_Id>_fullName

Used to store Guest Full name

Forever

Zenoti

<Client_Id>_userId

Used to store Guest ID

Forever

Zenoti

<Client_Id>_guestemail

Used to store Guest Email

Forever

Zenoti

<Client_Id>_accessToken

Used to store Guest token

Forever

Zenoti

<Client_Id>_loginType

Used to know the provider (Facebook or Google) from where the visitor logged in to webstore.

Forever

Analytics cookies

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie Provider

Cookie Name

Purpose

Validity

Google Analytics

_ga

Used to distinguish unique users and to calculate visitor, session, and campaign data for the site analytics reports.

2 years

Google Analytics

_gid

Used to store and update a unique value for each page visited and is used to count and track pageviews.

1 day

Google Analytics

_gat_UA-19834493-2

This is a pattern type cookie used to limit the amount of data recorded by Google on high traffic volume websites.

1 minute

Facebook

_fbp

Used for Facebook tracking

3 months

Advertisement cookies

Advertisement cookies are used to deliver visitors with customized advertisements based on the pages they visited before and analyze the effectiveness of the ad campaign.

Cookie Provider

Cookie Name

Purpose

Validity

Google Tag Manager

_gcl_au

Used to experiment with advertisement efficiency across websites.

3 months

Facebook

_fbp

Used to deliver a series of advertisement products such as real-time bidding.

3 months

Link to our Privacy Notice

You can find our Privacy Notice at https://www.zenoti.com/privacy-notice

Contact Us

If you have any questions regarding this cookie notice, you may contact us at privacy@zenoti.com

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