A macro is a placeholder text that gets replaced with specific data when inserted into an automated email/text message. Use the below macros to customize emails/text messages to include information such as organization name, guest name, and service name. For example, the [CenterName] macro gets replaced with the actual center’s name.

  • [TreatmentList] List of services scheduled for the appointment.

  • [ServiceTherapistList] List of therapists scheduled to perform the services in the appointment; also shows the service name.

  • [ServiceTherapistTimeList] Scheduled time for the service and the service name; includes the therapist’s name.

  • [CenterPhone] Primary phone number of the guest's base center (corresponds to the Phone 1 field in the center’s settings).

  • [CenterPhone2] Secondary phone number provided for the guest's base center (corresponds to the Phone 2 field in the center’s settings).

  • [CenterAddlData1] Additional information about the center, provided in the Additional Text field in the guest's base center (Settings>Invoice& Receipts).

  • [CenterState] State where the guest’s base center is located.

  • [CenterName] Name of the guest’s base center.

  • [AppDate] Date on which the appointment is scheduled.

  • [Duration] Duration of the appointment.

  • [ConfirmLink] Link to receive the guest’s confirmation of the appointment.

  • [FirstName] First name of the guest.

  • [StartTime] Time when the appointment is scheduled to start.
    Note: When you add this macro, the time zone is also appended to the time as per center time zone.

  • [CenterAddress] Complete address of the guest's base center (corresponds to the Address 1 and Address 2 fields in the center’s settings).

  • [OrgName] Name of the organization.

  • [AppCost] Cost of all the services in the appointment.

  • [Visits] Number of times the guest has visited the base center.

  • [DownloadLink] Link to download the Customer Mobile Application (if enabled by the organization).

  • [CenterZip] Zip code/postal of the center’s location.

  • [CenterCity] City where the guest’s base center is located.

  • [LastName] Last name of guest.

  • [CenterCountry] Country where the guest's base center is located.

  • [DayofAppointment] Day on which the appointment is scheduled.

  • [EndTime] Time when the appointment is scheduled to end.
    Note: When you add this macro, the time zone is also appended to the time as per center time zone.

  • [Name] First name followed by the last name of the guest.

  • [InvoiceComments] Any notes or information about the invoice that you want to share with your guests.

  • [CenterE-mail] Email address of the guest's base center.

  • [MailUnsubscribeLink] Link to unsubscribe and stop receiving marketing and campaign emails.

  • [ServiceDataLink] Link to the service data form that your guests can use to specify any additional data related to a service. For example, to effectively administer a hair spa service, you may need to know the guest’s hair type, or for a customized facial you would want to know and store the guest’s skin type.

  • [WhatsAppNumber] WhatsApp number of the guest's base center

  • [CustomMacro1] and [CustomMacro2]: Optional fields that appear as CustomMacro1 and CustomMacro2, can be used to add messages in the notification to communicate information to guests

Note: There may be times when a service provider may fail to receive an intended email/text message. Learn more about it in troubleshooting tips.

Learn more

Configure Email/Text Notification for Appointment Confirmation for Online Booking

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