If an employee gets the following error when logging in to Zenoti, it means the employee profile is locked.

Login failed, account has been locked. Please contact your administrator.

After an employee profile is locked, an authorized person can unlock the employee profile using the Unlock option from the Edit employee profile page.

Note: Users with the Edit permission on General Settings (At the organization level, Admin > Organization > Security Roles > Name of security role > Permissions > Employee Manager > General Settings) can unlock employee profiles.

Based on the organization's Employee Password Policies, the employee can also unlock her profile using a text verification code and email verification code. If the organization enabled the automatic unlocking of employee profiles, Zenoti automatically unlocks the employee profile after the set duration. Learn more about configuring the employee password policies.

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