If you get the following error, it means the employee profile is locked.

Login failed, account has been locked. Please contact your administrator.

After an employee profile is locked, it can be unlocked using any one of the following options:

  • Option 1: Employee uses the Forgot password? option to reset her password.

  • Option 2: An authorized person can unlock the employee profile using the Unlock option in the Edit employee profile page.

    Note: Users with the Edit permission on General Settings (Organization > Security Roles > Name of security role > Employee Manager > General Settings) can unlock employee profiles.

After the profile is unlocked, and the employee logs in successfully with her new credentials, she can continue to access her Zenoti account as usual.

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