What items can I sell using walk-in POS?
Walk-In POS is only used to sell retail items. Since it takes time and effort to capture guest information, front-desk staff can quickly open the walk-in POS, add the retail items, payment type and proceed to close the invoice.
All other item tabs are inaccessible in the walk-in POS. If you want to sell another item (say a gift card), you will have to switch to the regular point of sale.
This allows the front-desk operation to move at a faster pace in a hassle-free style, especially for retail-heavy businesses.
How to find an existing invoice in the walk-in POS?
There are two ways you can access a walk-in sale invoice:
You can search directly for the invoice number.
Important: You cannot access the guest profile for a walk-in sale – the guest profile is blocked for a walk-in sale.
Can an invoice with the Walk-In sale be added to a group bill?
No, you cannot add an invoice with a walk-in sale to a group bill.
Can I convert a Walk-In sale invoice to a regular invoice?
A walk-in sale invoice cannot be converted to a regular invoice. You will have to create a new invoice using the regular POS for the purpose of making a regular sale or to sell items other than retail items.
Which payment methods are supported in the walk-in POS?
All payment methods that do not require capturing a guest's information are supported in the walk-in POS. These include:
Credit Card (Card on file and saving a new card is not allowed)
Debit Card (Card on file and saving a new card is not allowed)
*Only supports gift cards for which the GC number is directly available. The Gift Card balance icon will not be shown in walk-in mode.
Important: Payment types (Such as points and membership) that require the front-desk staff to record guest information are not supported in walk-in POS.
Is it possible to refund a walk-in sale invoice?
You can refund an open and closed walk-in sale invoice. To refund, go to Refund and Restock Products.
You can also locate the invoice in Today's Sales report.
Is it possible to exchange a product included in a walk-in sale invoice?
You can exchange a product included in a walk-in sale invoice. However, if a prepaid card is auto-generated for the exchange, the balance for it cannot be edited.
Is there a separate report for walk-in sales?
There is no separate report to track walk-in sales. To look for data related to walk-in sales, the report can be filtered with the guest’s name as an online/walk-in sale.