After you have a registered custom domain, you can use the Custom Domains set up to:

  • Edit a domain to upload a new SSL certificate, associated private key, and certificate chain (for domains with manual SSL management).

  • Delete a domain listing.

  • Verify the domain ownership.

External links:

Disclaimer: The link to external resources is provided for informational purposes only. Zenoti bears no responsibility for the accuracy, legality, or the content of the external site or for that of subsequent links.

To manage your registered domain:

  1. At the organization level, click the Admin icon.

  2. Navigate to Setup > Custom Domains.

    Note: You can only manage the domain whose SSL management is manual.

    • To upload a new SSL certificate, associated private key, and certificate chain:

      1. Click Edit.

        The Upload files window opens.

      2. Upload the following files in PEM format:

        • SSL Certificate .

        • Private key used to sign the SSL certificate .

        • Chain of certificates. The file should not contain private key so that the file is compatible with the certificate manager requirements.

    • To delete a domain listing and register a different domain name, click Delete.

      The domain gets removed from the list, marked as void and not pending ownership verification.

    • To verify the ownership of the custom domain that you opted to verify later,

      1. click Verify.

        The Add DNS Records section opens.

      2. Click Verify to complete the ownership verification process and activate the domain.

        Your domain gets activated.

Status messages and descriptions

Status

Mode

Description

Action To Be Taken by the customer

Pending Verification

Automated and Manual

Customer has not added DNS records and has not verified the Domain name. Verification is pending due to some issues.

Try verifying again after some time.

Created

Automated

Certificate is created.

Wait for Certificate to be uploaded to Load balancer, after which the customer will have a valid SSL certificate.

Uploaded

Manual

Certificate is uploaded/New certificate is uploaded in case of renewal.

Wait for Certificate to be uploaded to Load balancer, after which the customer will have a valid SSL certificate.

Active

Automated and Manual

Certificate is uploaded to Load balancer.

No action required. Custom domain should be working now with the applied certificate

Not Uploaded

Manual

Failed to upload SSL Certificate.

Click EDIT and upload the certificate again OR
Try again after sometime. In case of failure, contact Zenoti Support.

Not Generated

Automated

Failed to Generate SSL certificate.

Contact Zenoti Support.

Expired

Automated and Manual

Certificate reached expiry.

Manual - Should Upload New Certificate.
Automated - No action Required, Certificate will be picked for renewal.

Renewing

Automated

Certificate is Picked for renewal and will be renewed automatically

No action required.

SSL Renewal Failed

Automated

Certificate Renewal Failed.

Contact Zenoti Support.

Error messages and description

Error Message

Manual/Automated

Step in which error is shown

Reason

Action To Be Taken by the customer

You have not uploaded all the required files. Upload SSL certificate, private key and certificate chain

Manual SSL

Step 2/ Domain Management on Renewal

All files are not uploaded

Ensure that all the files are uploaded.

Validation failed for uploaded SSL Certificate. Ensure that you have uploaded a valid certificate issued for the corresponding domain

Manual SSL

Step 2/ Domain Management on Renewal

Uploaded certificates are not valid or issued for a different domain.

Ensure that uploaded certificates are valid and issued for the corresponding Domain.

Some of the required information is missing. Fill all fields of the form.

Automated SSL

Step 2

Some fields are missing

1. Fill all fields of the form.
OR
2. One or more special characters are used. Remove special character

Could not verify domain ownership. Please add the CNAME records given and click 'Verify'

Both

Step 3

CNAME not entered in the Domain DNS records

Should make sure that CNAME entry is made in the Domain DNS records with third party providers such as GoDaddy

Could not verify domain ownership. Please add the TXTRecord records given and click 'Verify'.

Both

Step 3

TXTRecord not entered in the Domain DNS records

Ensure that TXTRecord entry is made in the Domain DNS records with third party provider such as GoDaddy

Could not verify domain ownership. Please add the DNS records given and click 'Verify'.

Both

Step 3

TXTRecord not entered in the Domain DNS records

Ensure that DNS records are added in the Domain DNS records with third party provider such as GoDaddy

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