You may want to waive the first collection of a membership for a guest as part of an offer or to get them to commit to a sale.
To waive the first collection for a membership:
On Appointment Book, use Guest Search to find the guest for whom you want to waive the collection.
In the Guest Search results, click View Profile.
The guest's details page appears.
Go to the Memberships tab.
In the Memberships column, click the membership that you recently sold to the guest.
The Memberships Details page appears.
Click Waive Collections.
The Waive Collection dialog box appears.
In the Waive Next box, type 1.
Click X to close the dialog box.
The next payment is waived.