Disclaimer: This enhancement applies to businesses where the value-based model is enabled and sync is configured at the journal entries level.
When loyalty points expire, your business can configure to post the expired amount as revenue to the business.
Note: Currently, loyalty points reversals are not supported in the integration.
For the value of expired loyalty points, Zenoti considers the redemption ratio (the value for each point) at the time of posting the journal entry.
To configure posting of expired loyalty points as revenue
Navigate to Admin > Organization menu > Organizations > Integrations tab or Admin > Organization menu > Centers > Integrations tab.
Expand the Configuration tab and navigate to the Invoice section.
Under Financials, select the Post Journal Entries check box.
5. Select the Post Expired Amount check box.
The Default Item for Loyalty Points Expired Amount box appears. This is the item used to post the revenue from the expired loyalty points for a day.
Note: Under the Payments Mapping tab, you can also see a payment type added to post expired amount as revenue.
6. Under the Sync section, click Save.
7. Expand the Payments Mapping tab.
8. From the Payment Header list, select Expired Loyalty Points Liability.
9. From the Mapped Account list, select the corresponding chart of accounts in the accounting platform.
10. Click Add.
The payment header is added.
11. Click Save.
The payment mapping is saved.
Admin Sync – Sale Order Summaries report
Loyalty Points - Expiration Report
Use this report to check the expired loyalty points.