No-shows are often the result of a guest forgetting about their appointment, making appointment reminders an important tool in preventing revenue loss. However, it’s important to strike the right balance and not become spammy by sending too many.
You can enable one of the following organization-level settings under the Appointment Book section (Admin Organization > Organizations > Settings) :
send only when guest has not confirmed booking
To send notification to only those guests who have not confirmed the appointment.
always send second reminder
To send notification to all guests irrespective of whether guests have confirmed the appointment
Note: We recommend you use this option only if you are sending different content in the second reminder.