The Tips Sync Report shows a list of all the syncs that have been scheduled and processed. The report displays important information such as Center Name, Invoice Details, Guest Name, tips in the invoice, and Status of the processed tips.

Navigation

  1. If you are the organization level, navigate to Admin > Reports > ADP Tips > Invoice
    Note: Organization level report shows sync status for all the centers.

  2. If you are at the center level, navigate to Admin > Reports > ADP Tips > Invoice
    The report opens.

Filter Criteria

Criteria

Options

Description

Report Type

Status, Employee, Invoice

Select a suitable type of report from the drop-down list.

Status: Select this report to view the Status report of the Tips Sync report.

Employee: Select this report to view the employee details and their corresponding tips information.

Invoice: Select this report to view the invoice details in the batch.

Statuses

All Statuses, Pending, Processed, Failed

All Statuses: Select this option to view the report with all the statuses

Pending: Select this status to view the report for only batches that are pending.

Processed: Select this status to view the report for successfully processed batches.

Failed: Select this status to view the report for only batches that failed.

Date Criteria



Select the beginning and end date from the drop-down calendar.

Column Descriptions

Column Name

Descriptions

Center Code

This column denotes the code of the center.

Center Name

This column displays the name of the center.

Batch #

This column displays the number of the batch that was processed.

Batch Date

This column displays the date when the batch was processed.

Employee Code

This column displays the code of the employee as per Zenoti’s records.

Employee Name

This column displays the name of the employee.

Invoice #

This column displays the number of the invoice.

Guest Name

This column displays the name of the guest on the invoice.

Processed Tip

This column displays the tip paid by the guest on the invoice.

Status

Pending: This status will appear for batches that are yet to be processed.

Processed: This status will appear for batches that have been successfully processed.

Failed: This status will appear for batches that failed to process.

Tips not processed due to exceptions: This response message will appear for invoices with exception records.(See the next section for details on exceptions)



Sync Date

This column displays the date when the sync was performed.

Reference

This column displays the reference number of the batch that was processed.

Response

This column displays the following response messages:

No Tip: This response message appears when there are no tips in the invoice.

No CC Tip: This response message appears when there are no CC tips in the invoice.

Has Non CC Tip: This response message may also appear when there are no CC tips in the invoice.

Base Invoice Already Processed: This response message appears when there are multiple invoices and the base invoice is processed and closed.

No Online CC Tips: This response message appears when the invoice does not have any online CC tips.

Has Offline CC Tips: This response message also appears when the invoice does not have any online CC tips.

Exceptions

The following scenarios are exceptions and will not be supported in this integration:
Note: The following scenarios are considered as exceptions when an invoice is processed at the scheduled time, information is passed onto ADP servers and thereafter any one of the following occurs.

  • Refunds: This scenario occurs if payment for appointment and tip is refunded to the guest.

  • Tips paid through other payment methods: This scenario occurs when tips are paid through payment modes other than a credit card.
    Note: This integration supports only tips paid using a credit card.

  • Tips collected by card and refunded through other methods: This scenario occurs when tips are collected using a credit card but are refunded later either via cash or by issuing a store credit.

  • Reopen Invoice - Tip Adjustments: This scenario occurs when an invoice is reopened to make adjustments to the tips.

  • Reopen Invoice - Tips on Closed Invoice: This scenario occurs when a new tip is added to a closed invoice.

  • Reopen Invoice - Mixed Mode of Payment: This scenario occurs when an invoice is opened to change the mode of payment.

  • Tips Adjustment: This scenario occurs when there is an adjustment made to the tips paid.

  • Tips Post Closure: This scenario occurs when tips are collected after the invoice is closed.

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