The Tips Sync Report shows a list of all the syncs that have been scheduled and processed. The report displays important information such as Center Name, Batch Details, and Status of the processed batch.

Navigation

  1. If you are the organization level, navigate to Admin > Reports > ADP Tips > Status.
    Note: Organization level report shows sync status for all the centers.

  2. If you are at the center level, navigate to Admin > Reports > ADP Tips > Status
    The report opens.

Filter Criteria

Criteria

Options

Description

Report Type

Status, Employee, Invoice

Select a suitable type of report from the drop-down list.

Status: Select this report to view the Status report of the Tips Sync report.

Employee: Select this report to view the employee details and their corresponding tips information.

Invoice: Select this report to view the invoice details in the batch.

Statuses

All Statuses, Pending, Processed, Failed

All Statuses: Select this option to view the report with all the statuses.

Pending: Select this status to view the report for only batches that are pending.

Processed: Select this status to view the report for successfully processed batches.

Failed: Select this status to view the report for only batches that failed.

Date Criteria



Select the beginning and end date from the drop-down calendar.

Column Descriptions

Column

Description

Center Code

This column denotes the code of the center.

Center Name

This column displays the name of the center.

Batch#

This column displays the number of the batch that was processed.

Batch Date

This column displays the date when the batch was processed.

Status

This column displays the following statuses:

Pending: This status will appear for batches that are yet to be processed.

Processed: This status will appear for batches that have been successfully processed.

Failed: This status will appear for batches that failed to process.

Sync Date

This column displays the date when the sync was performed.

Reference

This column displays the reference number of the batch that was processed.

Response

This column displays the following responses:

Batch is empty: This response message will appear for batches that do not have any records.

Batch has exception records: This response message will appear for batches that have exception records. (See the next section for details on exceptions).

Batch is pending: This response will appear for batches that are pending to be processed.

Batch is posted and awaiting response: This response message will appear for batches that are awaiting a response from the ADP system.

Batch failed to process: This response message appears for batches that failed while processing.

Batch is processed successfully to ADP: This response message appears for batches that have been processed successfully and information to ADP has been passed.

Batch failed to process by ADP: This response message appears for batches that were not processed by ADP.

Batch is partially processed: This response message appears for batches that were partially processed.

Exceptions

After an invoice is processed at the scheduled time, the information passes onto ADP servers, and thereafter if any one of the following scenarios occur, it is considered as an exception:

  • Refunds: This scenario occurs if payment for an appointment and tip is refunded to the guest.

  • Tips paid through other payment methods: This scenario occurs when tips are paid through payment modes other than a credit card.
    Note: This integration supports only tips paid using a credit card.

  • Tips collected by card and refunded through other methods: This scenario occurs when tips are collected using a credit card but are refunded later either via cash or by issuing a store credit.

  • Reopen Invoice - Tip Adjustments: This scenario occurs when an invoice is reopened to make adjustments to the tips.

  • Reopen Invoice - Tips on Closed Invoice: This scenario occurs when additional tips are added to a closed invoice.

  • Reopen Invoice - Mixed Mode of Payment: This scenario occurs when an invoice is opened to change the mode of payment.

  • Tips Adjustment: This scenario occurs when there is an adjustment made to the tips paid.

  • Tips Post Closure: This scenario occurs when tips are collected after the invoice is closed.

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