Zenoti allows customers to set up various types of loyalty points, one of these being points for referring new customers. There are instances when a business with a referral program would prefer not to release loyalty points to an existing guest referring a new guest. This scenario arises when a business has both the referral program and accrued loyalty points for referring a new guest enabled at the organization level.
In such cases, businesses can opt to disable the accrued loyalty points setting for referring a new guest at the organization level.
To disable the loyalty points setting for referring a new guest
At the organization level, go to Admin > Organization > Organizations.
The Edit Organization page opens.
Go to the Points tab.
Ensure that a type of loyalty program is selected.
Go to the Accrual Settings section.
Locate and unselect the Referring a new guest setting.
You have successfully disabled accrued loyalty points for referring a new guest.