Parallel services allow you to book two services with two different providers at the same time. Consequently, your business can generate more sales by booking more appointments.

Consider this example. Gina, a guest, walks in for a manicure and pedicure. These services can be combined and done simultaneously if they are performed by different therapists, resulting in more sales for the business and an optimized booking schedule.

To make parallel services available, you must:

1. Enable parallel services at the organization level

2. Configure groups of services that can be booked parallelly

3. Configure rooms for parallel service groups (Optional)

Important: Before you configure parallel services, at the center level, navigate to Admin > Organization > Centers > Settings > Appointment Book, and ensure that the following check boxes are selected:

  • Enable Appointment Book Wizard

  • Enable edit in Appointment Book Wizard

In this article, you will learn the process of enabling parallel services for POS, Webstore, CMA, and Zenoti Mobile. You will also learn about configuring service sets that you can book parallelly.

To enable parallel services

  1. At the organization level, go to Admin > Organizations > Settings > Appointment Book.

  2. Select the Enable parallel services in Booking Wizard, Customer Mobile Application, Zenoti Mobile Application, and Web Store check box.

  3. Click Save.

  4. Go to Admin > Setup > Service Booking Rules > Parallel Services.

  5. Click Create Parallel Group.

    A new parallel group gets created.

  6. Click the Pencil icon to rename the parallel group according to the services that are part of the group. Example: Mani Pedi Group

  7. In the Add a Serviceā€¦ text box, enter the name of the service, and then select the service. Example: Pedicure

  8. Similarly, add the second service to the group.

  9. Create similar parallel groups consisting of two services.

    Note: It is recommended that each parallel groups contain only two services in them. For example: If Manicure and Pedicure is a parallel group and hand massage and pedicure can also be done parallelly, it is recommended that you create two parallel groups: the first consisting of manicure and pedicure; and the second, hand massage and pedicure.

  10. After all the parallel groups are created and services are added to them, click Save.

    After enabling parallel services, you can optionally Configure Rooms for Parallel Services.

See Also

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