Service deposits allow businesses (especially small and medium businesses) to collect a portion of the service amount. In doing so, the business safeguards itself from undue cancelations or no-shows, and recovers a portion of the cost of acquiring consumable products for a service.

Collecting service deposits also ensure guests turn up for their appointments since partial payment for the services is already done.

Zenoti allows you to configure deposits for your chosen services, and lets you collect the same from the CMA.

How does this work?

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Things to Remember

  • Service deposit cannot be configured for a service that is part of a membership, package, or a deal.

  • Service deposit is not refundable.

  • Service deposit is not supported for tiers in group booking. Regular group bookings are supported.

  • Service deposit cannot be configured to target a specific guest type. For example, new guests, or non-members.

  • Service deposit cannot be configured if the service has a cancelation fee or no-show fee.

  • Service deposit cannot be enabled if your payment processor is one of the following:

    • EGHL

    • Freedom Pay

    • Checkout

    • Plutus

    • EBS_IN

  • If the service price is tax inclusive, the service deposit will also be tax inclusive.

Before you Begin

Ensure to configure the deposit at the service-level, before you enable this feature in the CMA template.

To collect a service deposit on the CMA

  1. At the organization-level, navigate to Admin > Organization > Organizations > Online Booking > CMA template > General > Service Selection.

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2. Locate and enable the setting Enable Deposits.

3. Choose one of the following for Charge deposit for setting:
a. All Guests: Choose this option if you want the deposit feature to be enabled
for all the guests (including membership and package holders).

b. Non-Members or Package Guests: Choose this option if you want to restrict
the deposit collection for only non-members or non-package guests.

4. Click Save.
You have successfully enabled service deposit for the CMA.

Whenever your guests book an appointment for a service with deposit, the CMA prompts them to make an advance payment.

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See Also

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