Tax-inclusive organizations can allow guests to redeem loyalty points for the entire post-tax amount of invoices as a discount, not as a payment amount. This feature prevents tax-inclusive organizations from having to pay tax on the tax amount of invoices, thereby reducing their tax liabilities.


  • After you enable this setting and loyalty points are then redeemed on at least one invoice, you will not be allowed to change this loyalty points redemption setting.

  • This feature is available both on Zenoti Mobile and Web.

  • In tax-exclusive organizations, loyalty points can only be redeemed on the pre-tax invoice amount.

To enable the setting to allow the redemption of loyalty points on post-tax amount as a discount

  1. At the organization level, click the Admin icon and navigate to Organization > Organizations.

  2. Click the Points tab.

  3. For the Display loyalty points redemption using field, select the Discount Method(display as redemption) option.

  4. Scroll down to the end of the page, and then click Save.

By enabling this setting, tax-inclusive organizations allow guests to redeem loyalty points for the entire post-tax amount as a discount and reduce the invoice total to 0, subsequently bringing down the tax due amount to 0. As illustrated in the following screenshot, the guest has redeemed 110 loyalty points on the post-tax amount and the organization does not have to pay any tax for this transaction.

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