In Zenoti, you can perform the following actions on registration:

  • Cancel: Cancel the registration without a fee, but keep the entry on the roster

  • No-Show or Late Cancel: Cancel registration with a fee, but keep the entry on the roster

  • Delete: Remove registration entirely from the roster

When a student does not turn up for the class, you can mark the student as a no-show. Sometimes, you may also mark a late cancellation as a no-show.

When a mark a student as a no-show, the following happens:

  • the registration is canceled and the slot becomes available

  • a fee is charged if configured by your business

  • the entry on the roster is not removed for future references

To mark a student as a no-show

  1. Navigate to Fitness > Roster.
    The roster dashboard appears.

  2. Open the roster on which you want to mark an entry as a no-show.

3. Depending on the payment option available for the student, the way you can mark the student as a no-show vary:

a. Class Pack
If the class was to be redeemed from the class pack, you do not have to change the status of the student. However, you need to close the invoice as a redemption.

i. Click the payment status to open the invoice.
You can see that the package benefit is automatically redeemed and the balance is zero.

ii. At the end of the page, in the Comments box, enter any notes that you want to add.

iii. To add a note to the student profile, click the clock icon.
The student's profile window appears.

iv. Click the Notes tab.

v. Add the note and close the student profile window.

vi. On the invoice window, close the invoice.
The student's status is updated to Closed.

b. Membership

If the class was to be redeemed from membership, you have to change the status of the student to No Show.

i. Click the down arrow for the entry and select No Show.

An alert window appears.

ii. Click Confirm.

If the student has a card on file, the auto-payment and invoice closure completes in 15 mins after the class ends.

c. No Class Pack, Membership, or Class Pass

If the student does not have a class pack or a membership, then the Payment column shows as Not Paid. In this case, you have to change the status of the student to No Show.

i. Click the down arrow for the entry and select No Show.

An alert window appears.

ii. Click Confirm.

If the student has a card on file, the auto-payment and invoice closure completes in 15 mins after the class ends.

No card on file

If a student is already marked as a no-show, but the student does not have a card on file, go to the student profile and enter a note and alert type.

The no-show fee appears on the student's profile under the Open tab as a due amount.

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